Detailed Terms for Customers

Horizons Travels – Booking Related Terms and Conditions

Tariff and Extra Charges :

Your Trip has a KM limit and in case of certain special packages may even contain Hours limit. If your usage exceeds these limits, you will be charged for the excess KM used (and/or hour if applicable). All extra charges billed over the package price shall include levy of applicable GST. To ensure utmost transparency in KM usage, we request you to check Odometer reading when you board the cab as well as at the Trip End.

If you have chosen full or part pay to driver for your trip amount, please cooperate with driver to pay the remaining amount in parts during the trip.

All road toll fees, parking charges, state taxes etc. are charged extra and need to be paid to the concerned authorities as per actuals. Please collect the receipts for these directly from the authorities or the driver wherever applicable. These will not be included in the Horizons Travels bill and Horizons Travels is not responsible for these receipts if not taken during trip. Please note any handling charge levied will not be part of the receipt that you will get.

Multiple pickups and drop offs in the city of origin are not allowed. It does not include within city travel in the city of origin either. If you want multiple pickups or multiple drops in source city, it is at the discretion of the driver and will get charged extra.

For driving between 10:00 pm to 6:00 am on any of the nights, an additional allowance will be applicable and is to be paid to the driver. The allowance applicable for each such night has been mentioned in your booking confirmation email. This is also subject to applicable GST.

Please ensure you have covered all cities you plan to visit in your itinerary. This will help our driver prepare accordingly. Adding city to the itinerary during trip may not be possible.

You will be charged for the KM mentioned in the confirmation voucher even if your usage is lesser than that. There is no local usage allowed within the city of origin beyond getting out of the city at the time of pickup and returning back to the drop off location at the end of the trip. This is irrespective of the unused KM that you may have.

If your Trip has Hill climbs, cab AC may be switched off during such climbs.

The number of days in the trip will be calculated on the basis of calendar days and not 24 Hours from pick-up time. Please return by 23:59 on the last day of your travel. Any delay will involve extra day charges.

The KM (and Hour(s) if applicable) usage will be calculated based on the distance from your pick-up point and back to the pick-up point. Hence the distance and/or Hours used from your drop location to the pickup location will be added to your usage if they are different. You will be charged for extra KM (and Hour(s) if applicable) if the usage exceeds the initial booking limits. Any applicable Toll and State taxes for return trip (back to the pickup location) will also be applicable and need to be paid to the driver at the drop location when the trip is ended.

If you have a preference for a route, you can suggest to the driver provided it is National or a State highway. Please note at the time of your journey, the path taken may vary due to your preference or needs or due to situations beyond our control like floods/route changes etc. All charges of Km, Toll, state Taxes and Parking will change accordingly based on this new route that is taken.

The distance shown for your itinerary in your booking is based on the most efficient and in certain cases the shortest route. At the time of your journey, the path taken may vary due to your preference or needs or due to situations beyond our control like floods/route changes etc. You will be charged extra in terms of state taxes, km and toll accordingly based on this new route that is taken.

In case of pick-up from Airport, if the driver has parked in the airport parking or if the airport has a pickup charge (like Chhatrapati Shivaji Maharaj International Airport at Mumbai), the airport charges will have to be paid to the concerned authorities as per actuals. Please collect the receipt directly from the authorities or the driver as Horizons Travels will not be responsible for this receipt.

The state taxes shown at the time of booking are based on the latest information that we have. These charges are changed by State governments from time to time and unfortunately at many times without any advance notice. So, it is possible that these may change for your route after your booking. You would be charged based on the latest. We will try our best to inform you about these changes as early as possible, however, we cannot guarantee that we would be able to do this at all times. Please cooperate with the driver in such cases.

Horizons Travels reserves the right to charge the customer for any intentional or unintentional damage done to the exterior or interior of the car.

Any discrepancies regarding bill amount will be considered within 24 hrs of Invoice. Hence, you are requested to raise your concerns if you have one as soon as possible.

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Cancellations and Changes to Itinerary :

You may cancel the booking up to 1 hour before the journey without any cancellation charges for all services. However, last-minute cancellations might cause a loss to the driver. Therefore, we recommend canceling as soon as you have learned of the change in your travel plans. You can cancel your booking online or through Horizons Travels App.

Any request for change in the itinerary will be subject to car availability, city/location feasibility and prevailing rates. Horizons Travels reserves the right to allow or disallow the changes. For eg, Rohtang pass needs special permit which has to be taken in advance so while our cars can go to Manali, Rohtang Pass can not be added to the itinerary. If a city/location addition is indeed allowed, it may require additional charges.

If the booking is cancelled within 1 hour of the pick up time or you do not show up at the designated pick-up location without any prior intimation given to Horizons Travels, the booking will be considered a NO SHOW. In such a scenario, Horizons Travels reserves the right to deduct appropriate amount up to 100% of advance payment to compensate the driver partner for his business loss.

Horizons Travels reserves to cancel the trip with minimum 4 Hours of advance notice in case of exigencies or external circumstances beyond Horizons Travels′s control. These could be local strike, bandh, curfews, natural calamities or even an unsupported pickup location.

While we take a lot of efforts to maintain our cars, a breakdown during trip though rare is still a possibility. The reasons could include (but not restricted to) an accident on the road for no fault of our driver or the car developing some mechanical fault. In such a case, we will do our best to provide you an alternate within one hour. The driving time for the alternate car to reach your location will be over and above the one hour we would take to find an alternate. In the event you decide not to wait for the alternate car or we are not able to find an alternate, we will settle for the trip completed so far as per the terms below:

If the break down has happened within 100 KM of you boarding the cab, you won't be charged anything.

If the break down has happened over 100 KM of you boarding the cab, you will be given 50% discount on the km for the inconvenience caused. Please, pay the driver for the 50% km travelled at the rate of the extra km provided in your voucher. This is to take care of part of the costs incurred by the driver for your trip.

There is thorough check done before the car is assigned for your trip. However, there are instances though rare where the AC stops working because of some mechanical snag. In such a case, you will get a discount of Rs 1 per KM for the KM travelled without the AC. The driver will try his best to get the AC repaired as soon as possible in the trip itself.

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Dos and Donts during the trip:

The booking will be for car type selected and we do not commit on providing the preferred car model. For example, if your selected car type is ‘Toyota Etios or equivalent’, any of the similar car models like, Toyota Etios, Suzuki Dzire, Mahindra Verito, Hyundai Accent etc. will be provided based on availability.

At the end of the trip, please check and take all your belongings with you. In case you have lost your belongings inside the vehicle, we will try our best to locate the items but are not responsible for the loss or damage.

The driver would require periodic tea-breaks and meal-breaks, which can be coordinated directly with him. For multiday trips, while most hotels and resorts provide washroom for Drivers, some don’t. In case yours doesn’t, please cooperate with the Driver to allow him to freshen up at a nearby place that is available.

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Multiple Pick-up & Drop

The charge for this special service covers only the driver’s time to accommodate additional pickups and drop-offs. i.e rs. 250 per pickup and rs. 250 per drop

If the kilometers travelled exceed your itinerary package kilometers, an additional charge will apply as per the extra kilometer rates.

This service allows a maximum of 3 pickups and/or drop-offs, which can only be availed in the source or the destination city respectively.

Pickups and drop-offs in cities enroute are not permitted.

Drinking and Smoking is strictly prohibited inside the car. You are expected to ask the driver to stop the car for you smoking breaks.

Any extra cash that you have given to the driver needs to be collected from the driver by yourself. Horizons Travels will not be responsible for such reimbursements.