Privacy Policy
Last updated: February 2026
Horizons Travels – Privacy Policy
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Introduction
This privacy policy sets out how Horizons Travels uses and protects any information that you give Horizons Travels when you use this website.
Horizons Travels is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Horizons Travels may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes. This policy is effective from 31st July 2006.
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Information We Collect
We may collect the following information:
Name and job title
Contact information including email address and phone number
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
In addition to any protected information or other information that you choose to submit to us, we collect certain information whenever you visit or interact with our website (“usage information”). This usage information may include:
The browser you are using
The URL that referred you to our website
Pages you view within our website
The time and duration of your visit
Your IP address
Device type and operating system
We may collect a device identifier or similar information that helps us recognize your device when you access our website.
In case of booking via call center, Horizons Travels may record calls for quality assurance and training purposes.
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Tracking and Location Information
Tracking information may be collected as you navigate through our website, including geographic location information based on your IP address.
In case of ride services booked through our website, the driver’s device may transmit GPS coordinates during the ride to our servers for operational, safety, and service monitoring purposes. Most GPS-enabled devices can determine location with reasonable accuracy.
Where legally permitted and with your consent (if required), we may also collect:
Your preferred language
Browser type and version
Operating system
Referring website details
Interaction data such as pages visited, time spent on pages, and actions taken on our website
We require this information to understand your needs and provide you with a better service.
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Use of SMS / Communication Data
Where applicable and with your permission, we may process SMS or communication data strictly for the purposes of:
Issuing and receiving one-time passwords (OTP)
Verification of transactions
Customer authentication
We do not share or transfer SMS or communication data to any third party except as required for service facilitation or as required by law.
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How We Use the Information
We require this information to understand your needs and provide you with better services, including but not limited to:
Internal record keeping
Improving our services
Processing bookings and customer requests
Sending booking confirmations and service-related communication
Periodically sending promotional emails, WhatsApp messages, SMS, or other communications about new services, special offers, or other information which we think you may find interesting, using the contact details you have provided
Contacting you for market research purposes
Customizing the website according to your interests
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
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Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
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How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or notifies you when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The website can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze webpage traffic data and improve our website in order to tailor it to customer needs. This information is used only for statistical analysis purposes and is removed afterward.
Cookies do not give us access to your computer or any information about you other than the data you choose to share with us.
You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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Links to Other Websites
Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Such sites are not governed by this privacy policy. You should exercise caution and review the privacy policy applicable to the website in question.
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Account Deletion
Account deletion can be requested through our website by contacting customer support or using the account settings feature (if available).
Upon confirmation:
The user account will be permanently removed from Horizons Travels’ database.
User details and booking history will be deleted, subject to legal and regulatory retention requirements.
No promotional or marketing communication will be sent to deleted users.
If a user creates another account using the same credentials, the previous booking data will not be restored and the account will be treated as a fresh registration.
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Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the details provided on the “Contact Us” page of our website.
Your trusted partner for safe, reliable, and comfortable cab services across India. Experience premium travel with professional drivers, clean vehicles, and 24/7 support.Your trusted partner for safe, reliable, and comfortable cab services across India. Experience premium travel with professional drivers, clean vehicles, and 24/7 support.